Do you know the mportance of listening?
The first chapter of communication skill training talks about importance of listening. Mostly, when we observe two people talking, we can see that one person is eagerly waiting for other person to stop so that he can start talking, instead of listening to what the other person has to say. You must realize the fact that your communication would have been much better if you had listened to the other person before you start with your points.
The second step in communication skill training is about body language. For most people, their words and their body language do not match most of the time. You need to keep a positive vibe about your presence by keeping the right body language. Make sure that your body language does not contradict what you are about to say.